Complaints Procedure

Whilst we endeavour to make our customer’s experience excellent we want to know if we have got anything wrong. We take complaints seriously and work to resolve them quickly along with explaining the reasons for reaching our decision.

In the first instance please contact us directly by one of the following methods:

Telephone: 0800 980 4410
In Writing:

FAO Stephen Crainie

Zippa Ltd.

6-16 Duncrue Crescent



In the unlikely event that you aren’t happy with the outcome, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of our final response.

The contact details are as follows:

Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR